KESTREL SUPPORT
A little help.
A clear next step.
Questions about PokerBook, Kestrel Capital or your account? You can reach us here.
LET’S TALK
Contact Kestrel
Tell us which product you’re using and what you need help with.
Email support support@kestreltechnologies.xyzPOKERBOOK
Your account & information
Find out how your records are handled, manage your account, or read the terms for using PokerBook.
POKERBOOK QUESTIONS
Good to know.
Where can I get PokerBook?
PokerBook is available on Google Play. The iOS version is currently in testing.
Does PokerBook move money?
PokerBook records buy-ins, cash-outs, expenses and balances, and helps calculate settlements. Payments between players, hosts and staff happen outside the app.
Do all players need accounts?
No. A host can add a walk-in player by name. That player can later claim their record with an account. Joining someone else’s club is free; hosting requires an active Friendly or Club plan.
What happens to older game details?
Club game details, including out-of-pot expenses and Misc, are removed seven days after the game ends. Running balances and long-term statistics remain. Some unpaid Friendly settlements and tournament payouts can keep game details for up to 90 days. See the Privacy Policy for the retention rules.
How do I manage or cancel a subscription?
Use the subscriptions settings in the Apple App Store or Google Play account that purchased the plan. Deleting PokerBook or your PokerBook account does not cancel a subscription.
How do I report an accessibility or copyright concern?
Email support@kestreltechnologies.xyz. For an accessibility issue, tell us which page or app screen you were using and what prevented you from completing the task. For a copyright concern, identify the material, where it appears and how we can contact you. Please do not send passwords, sign-in codes or payment information.